1. Acceptance of Terms
Welcome to RackuPro! By accessing our website (www.rackupro.com), mobile app, or using our services, you agree to these
Terms & Conditions.
If you don't agree, please don't use our services. We'd miss you, but we understand legal documents
aren't for everyone!
These Terms Apply To:
- 📱 RackuPro mobile app (Android on Google Play Store)
- 🌐 RackuPro website
- 🔧 All racket stringing services
- 🚚 Pickup and delivery services via Borzo
- 💳 Payment processing via Razorpay
2. Eligibility (Who Can Use RackuPro)
Age Requirements:
- 👶 Under 13: Sorry, you need parental consent and supervision
- 🧑 13-17: You can use the app with parental/guardian consent
- 👨 18+: Go wild! (Responsibly, of course)
Geographic Limitations:
Currently, RackuPro operates only in Mumbai, India. If you're outside our service
area, you can browse, but booking won't work. Sorry, international friends - we're working on
expansion!
Google Play Store requirement: Must be 13+ to create an account independently.
3. Services Offered (What We Do)
RackuPro provides professional racket stringing services for:
- 🏸 Badminton Rackets
- 🎾 Tennis Rackets
- 🥎 Squash Rackets
What's Included:
- ✅ Professional stringing by certified stringers
- ✅ Free doorstep pickup and delivery (via Borzo)
- ✅ Quality inspection before delivery
- ✅ Choice of string type and tension
- ✅ 24-48 hour turnaround
What's NOT Included:
- ❌ Racket repairs (bent frames, broken parts)
- ❌ Grip replacement (available as add-on)
- ❌ Racket cleaning (we'll wipe it down, but deep cleaning is extra)
- ❌ Magic powers to improve your game (we wish!)
4. Booking & Order Process
4.1 Placing an Order
You can book via:
- 📱 Mobile app (preferred for real-time tracking)
- 🌐 Website booking form
- 📞 Phone call to +91 7738384483
- 💬 WhatsApp
4.2 Order Confirmation
Once you book:
- You'll receive immediate confirmation via SMS/WhatsApp
- Email with order ID and details
- Pickup will be scheduled within 2-4 hours (business hours)
4.3 Modification or Cancellation
See our Refund Policy for details. TLDR: Cancel
before professional accepts = full refund. After that, it gets complicated.
5. Pricing & Payments (Money Talk)
5.1 Transparent Pricing
Our pricing is straightforward:
- 💰 Stringing Service: Varies by racket type (₹250-500)
- 💰 String Cost: Depends on string brand and type
- 💰 Delivery: FREE (no hidden fees)
You'll see the total price BEFORE confirming your order. No surprises!
5.2 Payment Methods (Via Razorpay)
We use Razorpay for all payment processing. They're PCI-DSS compliant and regulated
by RBI.
Accepted payment methods:
- 💳 Credit Cards (Visa, Mastercard, Amex, RuPay)
- 💳 Debit Cards
- 🏦 Net Banking
- 📱 UPI (Google Pay, PhonePe, Paytm, etc.)
- 💼 Wallets (Paytm, Mobikwik, etc.)
We DO NOT accept: Cash on Delivery (COD). All payments are digital for security and
transparency.
5.3 When Payment is Charged
Payment is processed before delivery. Once stringing is complete, you'll receive a
payment link. Payment confirms delivery scheduling.
5.4 Failed Payments
If payment fails:
- We'll hold your racket for 24 hours
- You can retry payment via the same link
- After 24 hours, order gets cancelled and you'll need to collect the racket from our workshop (or
re-book)
Read Razorpay's Terms →
6. Pickup & Delivery (Powered by Borzo)
All pickups and deliveries are handled by Borzo, our delivery partner.
6.1 Your Responsibilities
- 📍 Provide accurate address and contact number
- 🏠 Be available during scheduled pickup/delivery window
- 📦 Hand over racket in accessible condition
- ✍️ Sign/verify pickup receipt
6.2 Our Responsibilities
- 🚗 Arrange timely pickup via Borzo
- 📸 Document racket condition at pickup
- 🛡️ Provide protective packaging
- 📲 Keep you updated throughout the process
6.3 Borzo's Role
Borzo is an independent delivery service. While we coordinate with them:
- ⚠️ Delivery delays due to traffic/weather are beyond our control
- ⚠️ Borzo's delivery partners follow their own policies
- ✅ Borzo provides insurance up to ₹5,000 per delivery
- ✅ All delivery partners are background-verified
For delivery issues, we liaise with Borzo on your behalf. See our Shipping & Delivery Policy for details.
Read Borzo's Terms
→
7. Liability & Responsibility
7.1 Our Liability
We take full responsibility for:
- ✅ Quality of stringing work
- ✅ String defects or workmanship issues
- ✅ Damage caused during stringing process
- ✅ Lost rackets while in our possession
7.2 Limited Liability
We are NOT liable for:
- ❌ Pre-existing racket damage (documented at pickup)
- ❌ Normal string tension loss over time (physics, not defect)
- ❌ Damage during Borzo transit (covered by their insurance)
- ❌ Your game performance (we string, not coach! 😊)
- ❌ Racket frame breaks due to age/wear
7.3 Maximum Liability
Our maximum liability is limited to:
- Racket replacement value up to ₹10,000
- OR the cost of your order, whichever is higher
For high-value rackets (₹10,000+), please inform us upfront. We can arrange additional insurance.
8. User Conduct (Don't Be That Person)
By using RackuPro, you agree NOT to:
- ❌ Abuse or harass our staff or delivery partners
- ❌ Provide fake contact information
- ❌ Submit fraudulent payment information
- ❌ Misuse the app for spam or unauthorized purposes
- ❌ Attempt to hack, reverse-engineer, or damage our systems
- ❌ Impersonate someone else
- ❌ Post offensive reviews or comments
Violation results in: Account suspension or termination. We reserve the right to
refuse service.
9. Intellectual Property (Our Stuff)
All content on RackuPro (website, app) belongs to us:
- © Logo, branding, graphics: RackuPro proprietary
- © App code, design: Protected by copyright
- © Text, images, videos: Created by us or licensed
You may NOT:
- ❌ Copy our app or website design
- ❌ Use our logo/branding without permission
- ❌ Scrape data from our platform
You MAY:
- ✅ Share our website link
- ✅ Post screenshots for reviews (with credit)
- ✅ Refer friends (we appreciate it!)
10. Privacy & Data Protection
Your privacy matters. Our Privacy Policy
explains how we collect, use, and protect your data.
Key points:
- 🔒 Data encrypted during transmission
- 🔐 Secure storage with limited access
- 🚫 We NEVER sell your data
- ✅ Compliant with Indian data protection laws
Third parties we share data with:
11. Disclaimer of Warranties
(The legal CYA section - required but boring)
RackuPro services are provided "AS IS" without warranties of any kind. We strive for perfection but:
- App/website may have occasional bugs or downtime
- Delivery times are estimates, not guarantees
- String performance varies by brand and usage
Translation: We do our absolute best, but we're human. If something goes wrong,
we'll fix it - just don't expect perfection 100% of the time!
12. Indemnification (Legal Speak for "Not Our Fault")
You agree to hold RackuPro harmless from claims arising from:
- Your violation of these terms
- Your misuse of our services
- Third-party services (Razorpay, Borzo)
- Your own racket's pre-existing condition
In plain English: If you do something wrong or provide false info, and it causes
problems, that's on you - not us!
13. Dispute Resolution
Step 1: Talk to Us
Most issues are resolved with a simple conversation. Email [email protected] or call +91 7738384483.
Step 2: Escalation
Not satisfied? Request manager/founder review within 7 days.
Step 3: Mediation
Still not resolved? We'll attempt good-faith mediation.
Step 4: Legal Action (Last Resort)
All disputes are subject to Mumbai jurisdiction only. Governed by Indian laws.
Honest truth: We've never had to go to Step 4. Let's keep it that way! 🤝
14. Changes to Terms
We may update these terms occasionally. When we do:
- 📅 "Last Updated" date changes
- 📧 Email notification for major changes
- 📱 App notification for significant updates
- 🕐 30 days notice before changes take effect
Continuing to use RackuPro after changes means you accept the new terms.
15. Termination
You Can:
- Delete your account anytime (in app settings)
- Stop using our services (we'll miss you!)
- Request data deletion (per Privacy Policy)
We Can:
- Suspend accounts for terms violations
- Terminate accounts for repeated abuse
- Refuse service to anyone (rare, but reserved right)
If we terminate your account, you'll get an explanation (unless it's for fraud/illegal activity).
16. Contact Us
Questions about these terms? Need clarification?