Privacy Policy

Effective Date: December 11, 2025

Last Updated: December 11, 2025

1. Introduction

Welcome to RackuPro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for stringing services
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you use our app, we may automatically collect:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, access times, app features used)
• Location data (with your permission, for delivery purposes)
• Usage analytics (how you interact with our app)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your stringing service orders
• Communicate with you about orders, services, and updates
• Improve our app and services
• Personalize your experience
• Process payments securely
• Send promotional communications (with your consent)
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Stringers: To fulfill your orders
• Payment Processors: To process transactions securely
• Analytics Providers: To understand app usage (anonymized data)
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication mechanisms
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a structured format

To exercise these rights, contact us at sales@rackupro.com

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Third-Party Services

Our app may contain links to third-party services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After you request account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. The "Last Updated" date at the top indicates when changes were last made.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: sales@rackupro.com
• Phone: +91 XXX XXX XXXX
• Address: [Your Business Address]

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.